FAQ

How long does it take to print and ship my order?

They say patience is a virtue but you won't have to wait long for your new art! Print orders take between 3-5 days to proof and complete. Framed orders take an additional 5-7 days. Each frame is made to order in Los Angeles. We will keep you up to date on your order throughout the printing and framing process.

The COVID-19 pandemic has created record-breaking shipment volumes and logistics networks nationwide are working through increased volume and weather delays which may mean it takes an extra few days to reach you.

Once your order is complete we will send you the tracking number and update you with the latest estimated arrival date based on the shipping company's current estimated delivery date.

Why Plexi?

Plexiglass is the industry standard as it contains more UV protection. Chances are, in the future you will have to move and plexiglass is both lighter and less breakable compared to glass. 

Where do you print and frame?

The quality of our prints is of the utmost importance to us, that’s why we work with an incredible printer and framer based in Los Angeles. Diego personally inspects the art before it is shipped to you.

Can I pick it up locally?

Sure! If you want to pick up your print or frame in Los Angeles reach out to us at custom@diegouchitelprints.com when you place your order.

Do you offer any discounts for interior designers?

We do! Drop us an email at custom@diegouchitelprints.com and tell us about your project, we would love to be apart of it. 

Do you offer returns and exchanges?

As each purchase is being custom printed we do not offer returns or exchanges. If your new art arrives damaged send us an email at gallery@diegouchitelprints.com within 14 days of delivery and we will work with you to make it right.

Do you ship internationally?

Yes, we can arrange international shipping. Additional handling, customs and duties may apply.

Can I add a gift note?

Sure! We can add a gift note to your package. Please add a note during check out.

Send us a photo of your art in situ to share on our site!

You can use the link below to submit your photos. Thank you!

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